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Return policy

If you are not completely satisfied with your products you can return them to us. Nordic Nest AB complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 365 days, without providing us with a reason.

The cancellation period will expire after 365 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.

To exercise the right to cancel, you must inform us (Nordic Nest AB, Stämpelvägen 3, SE-394 70 Kalmar, Sweden. info@nordicnest.com, Tel: +44 (0) 20 3002 1196 of your decision to cancel this contract by sending us a clear statement. This can be done by post, e-mail or through the return portal which you find here.

You can use our model cancellation form, which can be found here: Cancellation form, but this is not obligatory. In order to meet the 365 day cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

 

Complaints

If you have experienced any problems with your order or shipment please start a case through our return portal or contact our customer service department via email at claims@nordicnest.com. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. DHL or the applicable local delivery service, directly after discovering the problem.  Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint. If you are returning any product, after agreed with our Customer Service representative, use the original package, include a description of the damage, mark the package ”RETURN” and return it to our adress (see below). Nordic Nest AB’s suppliers offer guarantee or warranty on some products. Contact customer service for more information about a guarantee/warranty on a specific product.

Returning a product

If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage. You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.  The right to cancel does not apply to the following kind of contract:  Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized. When returning a product, we strongly recommend that you use a trackable shipping service when returning a product. To avoid unnecessary costs, always mark the package with the word ”RETURN” and your original tracking number and return to: Nordic Nest AB (Reg. no. 556628-1597) Stämpelvägen 3 SE-394 70 Kalmar SWEDEN

Returning a product from the United Kingdom

Due to changes in the services offered by DHL post-Brexit, we unfortunately no longer offer return labels for orders to the UK. If you use your right to return a product, the direct cost of returning the goods will be paid by you. We are looking for alternative solutions for the future.

Transport liability

Nordic Nest AB is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your initiative, you are responsible for loss or damage.  We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.  If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also create a case through our return portal or contact our customer service department (claims@nordicnest.com), so that Nordic Nest AB is able to protect its right to satisfy claims against the transportation company.  Hidden damages are to be reported to Nordic Nest AB (claims@nordicnest.com or return portal available here) immediately after your notice, though no later than five days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

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