Customer Service

We are here to make sure that your experience with us is always something a little extra special and out of the ordinary. From the moment you lay eyes on that perfect item you have been lusting after, until it finds its rightful place in your home - we help you create a home to love. Of course, it is only natural that questions arise along the way, regardless of whether you are thinking about which color will suit your home best or how long the delivery time is, we are more than happy to help you from start to finish. You are always more than welcome to contact us.

‎Chat

• ‏Chat with us through our site, by clicking the chat icon on the bottom right of the screen.
• If it concerns an order, please note your order number in your message.
• Monday - Friday 13:00 - 17:45

Email

• info@nordicnest.com
• If it concerns a return or a claim, register in our portal here
• If it concerns an order, please note your order number in your email.
• You can send us an email any time of the day.

Phone

• +442922711801
• Monday - Friday 09:00 - 13:00 (CET/CEST) / 08:00 - 12:00 (GMT)

‏

Order Status & Partial Delivery

On My Pages, you can easily: 

• Report a partial delivery 
• View the status of your order

Returns & Claims

Register your return or claim here for faster assistance.

You can easily select your preferred resolution, such as a refund, spare part, or replacement item, directly in the form.

Public holidays in Sweden 2026

Our customer service team will not be available on the following public holidays. However, we welcome you to email us at anytime.

• April 3 Good Friday
• April 6 Easter Monday
• May 1
• May 14 Ascension Day
• June 6 National Day
• June 19 Midsummer Eve
• December 24 Christmas Eve
• 25 december Christmas Day
• 26 december Boxing Day
• December 31 New Year’s Eve
• January 1 New Year’s Day
• January 6 Epiphany

Thank you for your understanding, and we look forward to assisting you as soon as possible!

‎

Address

Nordic Nest AB
Stämpelvägen 3
SE-39470 KALMAR
Sweden
Org.nr: 556628-1597
EU-VAT-number: SE556628159701