Customer Service

Customer Service

We are here to make sure that your experience with us is always something a little extra special and out of the ordinary. From the moment you lay eyes on that perfect item you have been lusting after, until it finds its rightful place in your home - we help you create a home to love. Of course, it is only natural that questions arise along the way, regardless of whether you are thinking about which color will suit your home best or how long the delivery time is, we are more than happy to help you from start to finish. You are always more than welcome to contact us!

  • Chat with us through our site, by clicking the chat icon on the bottom right of the screen.
  • Monday - Friday 08:00 - 15:45

  • +44 (0) 20 3002 1196
  • Monday - Friday 08:00 - 16:00

  • +46852315806
  • The Whatsapp number can only receive messages, calls are not supported. <br>All messages sent via WhatsApp are automatically deleted after 24 hours. Please add your email to the message, or make sure to send the message during our opening hours.

Please note that our customer service center is located in Sweden and the opening hours are therefore given according to the Swedish time zone (UTC +02:00).

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Looking to cancel an order, or arrange a part delivery?

On my pages you can easily choose to cancel your order, or arrange for the in-stock items to be sent as soon as possible.

Returns & Claims:

Sometimes things go wrong, but we are always here to help. Click here to register your return or claim.

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Public holidays in Sweden 2024

Our customer service team will not be available on the following public holidays. However, we welcome you to email us at anytime.

  • June 6th (National Day of Sweden)
  • December 24th (Christmas Eve)
  • December 25th (Christmas Day)
  • December 26th (Boxing Day)
  • December 31th (New Years Eve)

Thank you for your understanding, and we look forward to assisting you as soon as possible!

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After you have registered for the newsletter, you will receive an email with a 5% discount code. The discount code cannot be used in combination with other discount codes. With the newsletter you can take advantage of our exclusive offers, discover our new arrivals and you will receive inspiration and tips on everything from interior design to table setting. You can unsubscribe at any time.

Nordic Nest AB (EU-VAT-Number: SE556628159701), Stämpelvägen 3, 394 70 Kalmar, Sweden, Tel. nr +46 480 44 99 20 Customer service:, Tel. nr: +44 (0) 20 3002 1196
© 2002 - 2024 Copyright Nordic Nest AB