Question 1

I have an ongoing order – what happens to it?

Accepted Answer

You will still receive your order in accordance with your order confirmation. The closure does not affect orders that have already been placed.

Question 2

I would like to make a return or submit a claim – how do I proceed?

Accepted Answer

You can absolutely do so. Please register your return or claim click here.

Question 3

How can I contact customer service?

Accepted Answer

You can find several ways to contact our customer service team here. We’ll be happy to assist you!

Question 4

Can I view my previous orders?

Accepted Answer

If you placed an order via lightshop.com and need information about it, please contact our customer service team and we will assist you.

Question 5

Is my warranty still valid?

Accepted Answer

Yes, of course. Warranties and your right to make a complaint remain valid as before, including for purchases made via lightshop.com.

Question 6

What happens to my personal data?

Accepted Answer

Your personal data will continue to be processed within the Nordic Nest Group and in accordance with applicable data protection legislation (GDPR). You can read more in our Privacy Policy.

Question 7

I have an ongoing customer service case – what happens now?

Accepted Answer

No cases are affected by this change. Our customer service team will continue to assist you as usual.

Question 8

I chose to pay with Klarna – will my payment be affected?

Accepted Answer

No. Your payment via Klarna is not affected by the closure of Lightshop. You will pay according to the terms and payment plan stated in your order confirmation and in the Klarna app.

Question 9

Will I be refunded using the same method if I make a return?

Accepted Answer

Yes. Once your return has been approved, the refund will be issued using the same payment method that was used for the purchase.

Lightshop

Lightshop FAQ

I have an ongoing order – what happens to it?

I would like to make a return or submit a claim – how do I proceed?

How can I contact customer service?

Can I view my previous orders?

Is my warranty still valid?

What happens to my personal data?

I have an ongoing customer service case – what happens now?

I chose to pay with Klarna – will my payment be affected?

Will I be refunded using the same method if I make a return?

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