Is the delivery of my order affected by the travel restrictions put in place?
Our warehouse is operating at full capacity and we are sending parcels through our regular carrier partners. Some minor delays may occur due to ongoing local restrictions.
Minor delays may occur to certain destinations. Please refer to the detailed shipping information per country below.
- United Kingdom:
We have not received any indications that deliveries are affected and we will continue to ship through our regular shipping carriers.
- Outside of the EU:
Options for delivery are based on flight-based availability. Currently we have not received any indications on delays or restrictions.
According to the latest information we have received from our shipping carrier DHL, the delivery network is running smoothly with only minor impacts. Delays may occur due to stricter controls on the borders.
- Austria & Switzerland:
All shops are closed, meaning that service points are not operating. The delivery method has been changed to home delivery. If you are not home during the time of delivery, the parcel will be stored by the Austrian post. Please make sure to provide contact information in form of phone number and Email for the Austrian post to contact you.
- Spain & Italy:
Shops, schools as well as bars and restaurants are closed. We are yet to receive more in-depth information regarding the deliveries. DHL continue to process parcels but service delays can be expected due to ongoing local restrictions.
As of now, there are only minor impacts on the delivery. Service points are operating unless the individual shop has decided to close.
All customers with existing orders in our system have been informed. We currently do not ship to China.