Information regarding deliveries & COVID-19
Last updated: 6th of April, 06.45 CET
Current Status: WE'RE STILL SHIPPING ♥
On this page, we will update you on all delivery-related questions as a result of the current developments in regards to the spread of Covid-19.
Right now, it is more important than ever for us to make sure that you, our customer, feel safe ordering from us and are informed at every step of the way. Please do not hesitate to get in touch with us if your question is not answered here.
Stay safe and take care of each other,
Is the delivery of my order affected by the travel restrictions put in place?
Our warehouse is operating at full capacity and we are sending parcels through our regular carrier partners. Some minor delays may occur due to ongoing local restrictions.
Minor delays may occur to certain destinations. Please refer to the detailed shipping information per country below.
- United Kingdom:
We have not received any indications that deliveries are affected and we will continue to ship through our regular shipping carriers.
- Outside of the EU:
Options for delivery are based on flight-based availability. Currently we have not received any indications on delays or restrictions.
According to the latest information we have received from our shipping carrier DHL, the delivery network is running smoothly with only minor impacts. Delays may occur due to stricter controls on the borders.
- Austria & Switzerland:
All shops are closed, meaning that service points are not operating. The delivery method has been changed to home delivery. If you are not home during the time of delivery, the parcel will be stored by the Austrian post. Please make sure to provide contact information in form of phone number and Email for the Austrian post to contact you.
- Spain & Italy:
Shops, schools as well as bars and restaurants are closed. We are yet to receive more in-depth information regarding the deliveries. DHL continue to process parcels but service delays can be expected due to ongoing local restrictions.
As of now, there are only minor impacts on the delivery. Service points are operating unless the individual shop has decided to close.
All customers with existing orders in our system have been informed. We currently do not ship to China.
How can I get in touch regarding my oder?
If you have questions about one order in particular, please contact our customer service at firstname.lastname@example.org or Call us: +44 (0) 20 3002 1196, Monday - Friday: 8:00 - 16.00 (CET). Our team is operating at full capacity during regular business hours.
How can I track my order?
You can track your order with the tracking number provided in your delivery confirmation that is sent out after the parcel has been dispatched from our warehouse.
The item I want to purchase does not have a confirmed delivery date. What does this mean?
Due to delivery restrictions in selected countries caused by the current outbreak of the Corona virus, we unfortunately cannot confirm an exact delivery date on some of the items in our assortment at this moment in time. This information is clearly marked on the product pages
It is still possible to purchase the items. As soon as we have a confirmed delivery date, we will contact you by Email with the relevant information.
How can I make a return when the service points are closed in my country?
Many countries have imposed new restrictions and regulations as a result of the spread of the Corona virus. We understand that it can be difficult to make a return at your regular service point.
During this time especially, we understand that flexibility is important. At Nordic Nest we always offer a 365 day return policy, meaning that you have a lot more time than the regular two weeks. If you have any further questions about this, please don't hesitate to contact us.